Porter is a technology-enabled logistics company that provides on-demand goods transportation, packers and movers, two-wheeler delivery and enterprise logistics services. Customers often search for the Porter head office after a booking problem, business enquiry or partner-related issue. The company publishes both a Head Office in Bengaluru and a separate registered office in Mumbai, so the correct address depends on the purpose of the communication.

Porter’s current support page identifies its Head Office at Ozone Manay Technology Park, 6th Floor, 56/18 & 55/9 Hosur Main Road, Service Road, Garvebhavi Palya, Bengaluru, Karnataka – 560068. It also lists customer support at 022-4410-4410 and help@theporter.in. The registered office of SmartShift Logistics Solutions Pvt. Ltd., which operates Porter, is in Chandivali, Mumbai.

Quick Overview

Porter Head Office Address

Porter lists its Head Office in Bengaluru at Ozone Manay Technology Park, 6th Floor, 56/18 & 55/9 Hosur Main Road, Service Road, Garvebhavi Palya, Bengaluru, Karnataka – 560068. This is the current Head Office address shown on Porter’s support page.

The legal registered office is different: SmartShift Logistics Solutions Pvt. Ltd., A-501, A-502, B-504, B-505 and B-506, Fifth Floor, Universal Business Park, Chandivali Farm Road, off Saki Vihar Road, Andheri East, Mumbai – 400072. Formal statutory correspondence may need the registered office rather than the operational Head Office.

Porter Customer Care Number

For booking support and general customer queries, Porter lists 022-4410-4410 and the email help@theporter.in. Packers and Movers customers can use 022-4410-4444 or 022-6268-4444, along with the dedicated email packermover@theporter.in.

Driver-partner and enterprise enquiries have their own routes. Using the support channel matched to the service type can reduce transfer between teams.

Porter Head Office Timings

Porter does not publish a standard public walk-in timetable for its Bengaluru Head Office on the main support page. The headquarters is a corporate office, not a retail service counter. Customers should use phone, email or app support before travelling there.

A physical visit may not speed up a booking refund, driver issue or service complaint because such cases are usually tied to digital booking records and handled by support teams.

Best Support Route for a Booking Problem

Keep the booking ID, registered mobile number, pickup and drop details, payment reference and screenshots ready. Contact customer support from the same number associated with the booking when possible.

If the issue concerns Packers and Movers, use the dedicated support numbers rather than the regular goods-transport line. For business accounts, Porter also provides enterprise-service contact options.

Porter Offices in Other Cities

Porter operates city offices in multiple locations in addition to its Bengaluru Head Office. Its support page lists offices in cities such as Noida, Nagpur, Chandigarh, Vadodara, Ludhiana, Kochi, Nashik, Kanpur, Visakhapatnam and Thiruvananthapuram.

A city office may be more relevant for partner onboarding or location-specific operations. Customers should still begin with support if the issue is tied to an existing app booking.

Safety When Contacting Porter

Use phone numbers and email addresses published on Porter’s official website or app. Do not share an OTP, UPI PIN or card PIN with a caller claiming to process a refund. A legitimate refund or complaint process should not require these credentials.

For payment disputes, keep the bank transaction reference and booking invoice. This helps both Porter and the payment provider trace the transaction.

Useful Tips Before Contacting the Office

Before calling or visiting, note the exact service, department or transaction involved. Keep reference numbers, receipts and dates together so the staff member can understand the issue without repeatedly asking for basic details.

Use only contact information published by the organisation itself or a government source. If a caller asks for an OTP, password, PIN or advance payment merely to register a complaint, end the call and contact the organisation again through its official channel.

Practical Checklist for Faster Resolution

Write down the exact outcome you need before making contact. A short request such as “please confirm the status of this application” or “please review this unresolved complaint” is easier to act on than a long message without a clear request. Keep only the documents that support the issue and arrange them by date.

If you speak to an officer or support executive, note the date, time and reference number generated during the interaction. When following up, quote that reference instead of starting the case from the beginning. For physical submissions, ask for an acknowledgement, receipt or inward number whenever the organisation provides one. This creates a simple record if the matter later needs escalation.

FAQs

Q. What information helps Porter resolve a booking complaint faster?

Provide the booking ID, registered mobile number, service type, date, payment reference and a short description of what went wrong. Screenshots can help where the issue is visible in the app.

Q. Should Packers and Movers customers use the regular Porter support number?

Porter publishes separate Packers and Movers numbers, so using the dedicated channel is preferable for house-shifting bookings.

Q. Can a driver-partner issue be solved through customer booking support?

Partner concerns may follow a different support route. Drivers should use Porter’s partner contact or app options rather than a customer complaint channel.

Q. What should I do if someone asks for my UPI PIN to issue a Porter refund?

Do not share it. A UPI PIN authorises payments and should never be disclosed for receiving a refund. Contact Porter through its official support channel.

Q. Is the Mumbai registered office the same as the Bengaluru Head Office?

No. Porter lists a Bengaluru Head Office and a separate statutory registered office for SmartShift Logistics Solutions Pvt. Ltd. in Mumbai.