Hindustan Unilever Limited (HUL) is one of India’s largest fast-moving consumer goods companies, with a portfolio spanning home care, beauty and personal care, foods, beverages and wellbeing products. Its brands are used across millions of Indian households and include names such as Surf Excel, Dove, Lifebuoy, Lakme, Brooke Bond, Vim, Pond’s and many others. Consumers therefore search for the HUL or Hindustan Unilever head office not only for corporate information but also when they need a reliable product-care or complaint channel.

HUL’s registered and corporate address is Unilever House in Chakala, Andheri East, Mumbai. The company separately provides Levercare channels for consumer questions, so a product complaint normally does not require a visit to the head office. Shareholder and corporate contacts are also different from the consumer helpline.

Hindustan Unilever Head Office Quick Overview

Hindustan Unilever Head Office Address

Hindustan Unilever Limited’s registered and corporate office is at Unilever House, B. D. Sawant Marg, Chakala, Andheri (East), Mumbai – 400099. HUL’s recent Business Responsibility and Sustainability reporting continues to use this address for the listed entity.

This is a corporate office, not a retail outlet or product replacement counter. Consumers with a product-quality or packaging issue should use Levercare so that the complaint can be recorded and routed to the relevant brand and quality team.

Hindustan Unilever Head Office Contact Number

HUL’s Mumbai head-office boardline is 022-5043 3000, a number the company formally notified for Unilever House. For shareholder and company-secretarial communication, HUL’s recent annual reporting also publishes dedicated contacts including 022-5043 2790 and levercare.shareholder@unilever.com. These corporate contacts are not substitutes for the consumer-care channel.

For product information and consumer assistance, HUL publishes the Levercare toll-free number 1800-102-2221, WhatsApp number +91 8291082913 and email lever.care@unilever.com. Using Levercare is the better route for an issue involving a household or personal-care product.

HUL Head Office Timings

HUL does not publish Unilever House as a general walk-in customer service centre with a standard visitor timetable. Corporate visits should be arranged with the relevant team in advance.

Consumer-care availability can be accessed through the published phone, email, WhatsApp and contact form channels. Because these channels are designed for product support, customers do not need to depend on head-office visitor hours to register a complaint.

What the HUL Head Office Handles

Unilever House supports HUL’s corporate management, finance, legal, governance, brand and central business functions. The company’s products are manufactured and distributed through a much wider national network, while retail sales happen through stores, distributors and e-commerce channels.

• Corporate management and administration
• Legal, governance and company-secretarial work
• Investor and shareholder communication
• Central brand and business functions
• Oversight of consumer and product-quality processes

How to Raise an HUL Product Complaint

When reporting a product problem, keep the brand name, pack size, batch or manufacturing details, purchase location and photographs of the pack or defect. If there is a receipt, keep it available. These details can help HUL identify the product batch and investigate the concern.

Contact Levercare through the official toll-free number, email, WhatsApp or contact form. Do not discard the packaging until the case is resolved if the batch code or product sample may be needed for inspection.

Shareholder and Corporate Queries

Shareholder queries should be sent through HUL’s investor or company-secretarial contacts rather than Levercare. Similarly, careers, media and supplier matters should be directed to the relevant official company channels.

Separating corporate and consumer communication is useful because a product complaint needs brand and quality information, while an investor query needs shareholding or company records.

Which HUL Contact Should You Use?

For a product-quality, packaging or consumer-information issue, use Levercare because it is designed to create and route a consumer case. For shareholding or company-secretarial matters, use the shareholder contacts published in HUL’s annual reporting. Media, careers and supplier matters should go through their respective official channels. Choosing the correct route at the start reduces the chance that a complaint is passed between unrelated teams.

If you write about a product complaint, include your name, contact details, product and brand, pack size, batch information, purchase location and a short description of the issue. Avoid sending sensitive banking information that is not required for the complaint.

FAQs

Q. Can I take a defective HUL product directly to Unilever House?

A head-office visit is normally unnecessary. Register the issue with Levercare first and follow the instructions given for photographs, batch details or product inspection.

Q. What information should I provide for a product-quality complaint?

Share the brand and product name, pack size, batch or manufacturing code, purchase details, photographs and a clear description of the problem. Keep the packaging until the complaint is resolved.

Q. Can I use WhatsApp for HUL consumer support?

Yes. HUL publishes a Levercare WhatsApp number for consumer information and assistance. Use the number shown on HUL’s official channels or product information.

Q. Where should an HUL shareholder send a query?

Shareholders should use the company’s investor or company-secretarial contacts, not the consumer Levercare channel.

Q. Does the head office sell HUL products to consumers?

No. Unilever House is a corporate office. HUL products are sold through retail stores, distributors and authorised online channels.