Hero MotoCorp is one of India’s best-known two-wheeler manufacturers and has a large sales and service network for motorcycles and scooters. The company describes itself as a global mobility business and operates through dealerships, service centres, regional offices and corporate teams. Customers may need the head-office details for formal correspondence, unresolved service matters, corporate communication or verification of genuine Hero contacts.

Hero MotoCorp’s registered and corporate office is at The Grand Plaza on Nelson Mandela Road in Vasant Kunj, New Delhi. The company also publishes a toll-free customer-care number and email for product, service and dealer-related concerns. For most owners, that helpdesk or an authorised dealership should be the first step; the corporate switchboard is not a replacement for the service complaint process.

Hero MotoCorp Head Office Quick Overview

Hero MotoCorp Head Office and Contact Details

• Head office: The Grand Plaza, Plot No. 2, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi – 110070.
• Corporate telephone: +91-11-46044200.
• Customer-care helpline: 1800-266-0018.
• Customer email: customercare@heromotocorp.com.
• Best route: Vehicle, dealer or service-centre complaints should start through customer care with the vehicle and workshop details.

What Hero MotoCorp Does

Hero MotoCorp manufactures and markets motorcycles and scooters and supports customers through an extensive dealership and service network. Its corporate office oversees company-level functions, while sales and after-sales service are delivered through authorised outlets and regional teams.

This structure means a workshop repair dispute is usually investigated through the dealership and customer-care chain, not by physically taking the vehicle to the corporate office.

How to Raise a Vehicle Service Complaint

• Vehicle details: Keep the registration number, model, VIN/chassis number and odometer reading available.
• Workshop details: Mention the authorised service centre, job-card number and service date.
• Problem: Explain the fault, what repair was performed and why the result is unsatisfactory.
• Evidence: Keep invoices, job cards, photographs or video where relevant.
• Requested action: Ask clearly for inspection, repair review, warranty consideration or another specific resolution.

Head Office Timings and Visits

Hero MotoCorp does not publish the corporate office as a general customer walk-in service centre. Corporate departments and reception arrangements may not follow dealership timings. Customers should call or email before planning a visit for a formal matter.

For routine servicing, warranty work and spare parts, use an authorised Hero service centre. Customer care can help escalate if the dealer-level response is inadequate.

Avoid Fake Hero Contacts

Hero has published warnings about fraudulent recruitment, lottery and payment communications. Verify unusual messages through the company’s official website or customer-care number. Do not transfer money to an individual account or share OTPs because someone claims to represent the head office.

Dealer Complaint vs Manufacturer Complaint

Authorised dealerships are independent customer-facing points working within Hero’s network. A billing error, service delay or workmanship complaint should first be raised with the dealership so it has an opportunity to correct the issue. If the response is inadequate, Hero customer care can review the case and coordinate with the dealer.

Always ask for a job card when leaving a vehicle for service. It records the reported problem, requested work and vehicle condition and becomes important evidence if the matter later needs escalation.

Spare Parts, Warranty and Service History

Warranty decisions can depend on vehicle age, mileage, service history, the failed component and the cause identified during inspection. Keep invoices and service records, especially if the same fault has appeared more than once. For spare-part availability, an authorised dealer can check the relevant part number and supply status.

Do not purchase a costly component based only on an unsolicited call claiming to be from the corporate office. Verify the part and payment through an authorised channel.

What to Expect After Escalation

After a complaint is registered, Hero may seek information from the dealership or ask the customer to make the vehicle available for inspection. Keep the complaint number and respond through the same thread where possible. If a repair is proposed, ask for the findings and expected completion date in writing. This creates a clear record if the same issue continues.

FAQs

Q. Can I complain directly to Hero if a dealer does not resolve a service issue?

Yes. Contact customer care with the job-card and dealer details so the company can trace the case and coordinate an escalation.

Q. What documents are useful for a warranty dispute?

Carry the purchase invoice, service history, warranty details, job cards and any diagnosis or photographs related to the fault.

Q. Is the corporate phone the same as customer care?

No. The corporate number reaches the company office; the toll-free customer-care channel is better for product, dealer and service issues.

Q. How can I verify a suspicious Hero job offer?

Use the company’s official careers/contact channels. Be cautious if the sender asks for money, deposits or sensitive banking information.