HDB Financial Services Limited is a large Indian non-banking financial company offering consumer loans, personal loans, vehicle finance, gold loans, business finance and other credit products. It was promoted by HDFC Bank and operates through a wide branch and partner network. Borrowers frequently search for the HDB Financial Services head office when they need a verified corporate address, customer-care number or escalation route for an existing loan. The company’s corporate office is in Vile Parle East, Mumbai, while its registered office is in Ahmedabad. These addresses should not be confused with the separate Customer Service Cell in Chennai or local HDB branches. The details below explain the corporate office, official support number, support hours and how existing borrowers should escalate a complaint without relying on unverified loan-agent numbers.

HDB Financial Services Head Office Quick Overview

HDB Financial Services Corporate Office Address

The corporate office is HDB Financial Services Limited, HDB House, Tukaram Sandam Marg, A-Subhash Road, Navpada, Vile Parle East, Mumbai, Maharashtra – 400057. The company also publishes a registered office at Radhika, 2nd Floor, Law Garden Road, Navrangpura, Ahmedabad – 380009. Borrowers should use the address appropriate to the purpose of correspondence and should not assume that the registered office is the location for everyday loan servicing.

HDB Financial Services Contact Number

The corporate office telephone is 022 4911 6300. Existing customers can use the customer-support number +91 44 4298 4541. HDB’s official customer-support page also provides customer.support@hdbfs.com for written communication. Because many loan scams use look-alike phone numbers, customers should rely only on contacts shown on HDB’s official website or documents. A caller asking for an advance ‘processing fee’ through a personal UPI account should be treated with caution.

HDB Customer Support Timings

HDB publishes customer-support calling hours of 10:00 AM to 6:00 PM from Monday to Friday, with limited hours on specified Saturdays, excluding applicable holidays. Branch customer-service timings are separately published and should not be confused with the call-centre schedule. Corporate-office visitor timings are not advertised as a general public counter. If an in-person meeting is necessary, customers should confirm the concerned office and timing before travelling.

What HDB Customers Should Use the Support Channel For

Existing borrowers can use the support route for loan-account queries, statements, payment issues, foreclosure-related requests, application status, credit-bureau concerns and complaints about service. Quoting the loan account number helps the team identify the case. For a first-level complaint, use the official query or complaint form, email or phone channel. Branch visits can also be useful where physical documents or signatures are required.

How HDB Complaint Escalation Works

If the first response is not satisfactory, HDB provides higher escalation stages, including customer-service escalation and a Grievance Redressal Officer. Keep the service request or ticket number because higher levels expect the earlier complaint reference. A clear complaint should state the product, branch, date, issue, amount involved and the resolution requested. Avoid sending repeated complaints through unrelated departments, as this may slow the response.

Corporate Office vs Customer Service Cell

The Mumbai corporate office is an administrative and business office. HDB also uses a Customer Service Cell in Chennai for written customer service matters, while local branches manage many account-servicing needs. This means a borrower should choose the route based on the actual problem. A loan EMI issue normally belongs with customer support; a corporate or legal notice may require formal correspondence to the relevant registered or corporate address. Checking the official escalation policy before sending documents can save time.

Loan Closure, NOC and Foreclosure Requests

Borrowers frequently contact HDB for foreclosure statements, loan closure confirmation, NOC documents or repayment schedules. These requests should be raised through the official customer-service channel so they are linked to the correct loan account. Before making a final payment, verify the amount and validity date on the official foreclosure statement. After closure, keep the payment proof and follow up for the NOC or closure document. For secured loans, additional steps may apply for release of original documents or charges. Do not rely on a verbal amount communicated only by an outside agent.

Credit Bureau and EMI Disputes

If an EMI was paid but is shown as overdue, collect the bank statement, receipt and loan statement before raising the complaint. Credit-bureau corrections usually require HDB to verify its own account records and then update the bureau where necessary, so the process may not be instant. Quote the previous service request when escalating. Customers should also distinguish between a bureau score changing because of their overall credit profile and an actual reporting error by HDB. Only the latter can be corrected through a factual account-record review.

Before Sending Original Documents

Borrowers should avoid mailing original property papers, identity documents or repayment instruments to a corporate office unless HDB has specifically instructed them to do so through an authorised process. For most complaints, scans or copies are enough. If original documents are being returned after loan closure, follow the company’s documented handover process and obtain acknowledgement. Customers dealing with a local branch should record the employee or branch details and date of submission. Good documentation is particularly important in loan servicing because payment, foreclosure and document-release disputes can depend on the exact sequence of events.

FAQs

Q. What should I quote when contacting HDB support?

Existing customers should quote the loan account number and, for escalations, the earlier service-request or ticket number.

Q. Can I trust a loan agent asking for an advance payment?

Use caution. HDB warns that it or its representatives do not ask customers to make payments merely to process loans through unofficial channels.

Q. Where should I raise a credit-bureau issue?

Use HDB’s official customer-support or complaint form and provide the loan details and relevant repayment evidence.

Q. Do I need to visit Mumbai for routine loan servicing?

Usually no. Most account-service issues can begin through customer support, digital platforms or the nearest branch.