Fino Payments Bank is an RBI-licensed payments bank that began payments-bank operations in June 2017. It focuses on accessible banking through branches, merchant points and digital channels, offering services such as savings accounts, debit-card facilities, money transfers and other everyday payment and banking services. Customers often search for the Fino Payments Bank head office when they need the registered address, customer-care number or a higher grievance contact.

The bank’s registered office is in Juinagar, Navi Mumbai. For normal account queries, card issues and complaints, customers should generally use the toll-free customer-care channel rather than visiting the corporate office. Fino publishes clear support and escalation details, which makes it possible to route a problem to the right level.

Fino Payments Bank Head Office Quick Overview

Fino Payments Bank Head Office Address

Fino Payments Bank Limited has its registered office at Mindspace Juinagar, Plot No. Gen 2/1/F, Tower 1, 8th Floor, TTC Industrial Area, MIDC Shirwane, Juinagar, Navi Mumbai – 400706, Maharashtra. This is the official address published by the bank for company and regulatory communication.

Customers do not need to visit this office for most routine transactions. Banking services are designed to be accessed through Fino branches, merchant points and digital channels. The head office is more relevant for formal correspondence and escalated matters.

Fino Payments Bank Head Office Contact Number

The office telephone published by Fino Payments Bank is 022-7104 7000. For customer-facing support, the more useful number is the bank’s toll-free helpline 1800 268 1000. Fino states that this customer-care line is available from 9:00 AM to 7:00 PM on all 365 days of the year.

General queries can also be sent to customercare@finobank.com. Merchant users have a separate care channel, while suspected fraud can be reported to reportfraud@finobank.com. Using the correct contact route helps avoid unnecessary transfer between teams.

Fino Payments Bank Timings

The bank clearly publishes customer-care timings of 9:00 AM to 7:00 PM every day of the year. It does not publish a universal public walk-in schedule for the Navi Mumbai registered office, so visitors with formal work should arrange the purpose of the visit in advance.

Branch and merchant-point timings can differ from the head office and from one location to another. Customers should check the specific branch or merchant point they intend to visit.

Services and Issues Best Handled Through Customer Care

The toll-free customer-care channel is intended for common account and service questions. It is normally the right starting point for transaction disputes, account service requests, card-related assistance and general product information.

• General account and service queries
• Transaction disputes and complaint registration
• Debit-card and account assistance
• Guidance on branches, merchants and banking services
• Complaint tracking and escalation guidance

How Fino Payments Bank Complaint Escalation Works

A customer should first register the issue through customer care or the bank’s complaint channel and preserve the complaint reference. If the response is not satisfactory, Fino provides a Nodal Officer route. The next level is the Principal Nodal Officer, whose published contact includes pno@finobank.com and 022-71047270.

If the issue still remains unresolved after the bank’s internal grievance stages, or no satisfactory response is received within the applicable period, customers can use the Reserve Bank of India’s complaint mechanism. Keeping the original complaint number and response history is important during escalation.

Card Blocking and Fraud-Related Support

Fino says the 1800 268 1000 IVR can be used for account blocking and debit-card hotlisting, and these security functions are available 24×7. Customers can also use the FinoPay app and the bank’s specified SMS options from their registered mobile number.

If fraud is suspected, act quickly. Do not share an OTP, PIN, CVV or password with anyone claiming to be a bank employee. Use the bank’s published contact channels and report the incident with transaction details as soon as possible.

FAQs

Q. What should I do immediately if my Fino debit card is lost?

Use the bank’s 1800 268 1000 IVR, FinoPay app or the prescribed card-blocking method from the registered mobile number. Security blocking functions are available 24×7.

Q. How can I report a suspected fraudulent transaction?

Contact the bank immediately and write to reportfraud@finobank.com with the relevant transaction details. Do not share OTP, PIN, CVV or app passwords with anyone.

Q. What can I do if customer care does not resolve my complaint?

Escalate the issue through the Nodal Officer and then the Principal Nodal Officer. Keep the complaint reference and copies of earlier responses for the escalation.

Q. Do I need to visit the Navi Mumbai office to open or service an account?

Usually no. Fino operates through branches, merchant points and digital channels, so most account services can be completed without visiting the registered office.

Q. When can a complaint be taken to the RBI Ombudsman system?

If the complaint remains unresolved after the bank’s internal process or the applicable response period has passed, the customer can use the RBI complaint mechanism with the bank complaint record.