The Employees’ Provident Fund Organisation (EPFO) is the statutory body that administers provident fund, pension and insurance benefits for a large part of India’s organised workforce. People often search for the EPFO head office when they need a reliable contact number, want to send an official communication, or have a grievance that could not be resolved at the regional level.

An important address update needs to be kept in mind. EPFO’s latest official office directory lists the Head Office at Plate A, Ground Floor, Office Block-II, East Kidwai Nagar, New Delhi – 110023. Older EPFO pages and many circulars still carry Bhavishya Nidhi Bhawan, 14 Bhikaiji Cama Place, New Delhi – 110066. Some EPFO wings also continue to be listed at Bhikaiji Cama Place. Therefore, anyone sending physical correspondence should check the office or division concerned instead of relying on an older web listing.

For most member services, visiting the national head office is not necessary. EPFO provides a central helpdesk, online member services, EPFiGMS for grievances and regional offices that handle account-specific matters.

Quick Overview

EPFO Head Office Address

The current EPFO office directory lists the national Head Office at:

• Employees’ Provident Fund Organisation
• Plate A, Ground Floor, Office Block-II, East Kidwai Nagar, New Delhi – 110023, India

This is the most recent official directory listing available in 2026. It is especially important because a large number of older search results still point to Bhavishya Nidhi Bhawan at Bhikaiji Cama Place.

EPFO’s own directory shows that some functions, including the Vigilance Headquarters and Internal Audit Wing, are still associated with Bhavishya Nidhi Bhawan, 14 Bhikaiji Cama Place, New Delhi – 110066. A person writing to a particular EPFO wing should therefore use the address specified for that wing rather than assuming that every department has shifted to the same building.

EPFO Head Office Contact Number

For members, pensioners and employers who need help with EPFO services, the most useful central contact is the EPFO helpdesk number:

14470

The number is displayed on EPFO’s current member and pension portals for assistance. It is more suitable for general member support than calling an administrative officer at the national head office.

Older EPFO head-office correspondence also carries telephone number 011-26186512 for particular administrative sections at Bhikaiji Cama Place. This should not be treated as the main nationwide member helpline because individual head-office sections have different responsibilities. For UAN, claim, pension, KYC, passbook or portal-related assistance, 14470 and the relevant online service are the safer starting points.

EPFO Head Office Timings

EPFO records state that its New Delhi offices follow a five-day working week. Standard office hours are generally 9:15 AM to 5:45 PM from Monday to Friday, with a lunch break during the working day.

These are administrative office hours and should not be confused with the availability of online EPFO services. The Member e-Sewa portal, pension services and online grievance tools can be accessed outside normal office hours, although system maintenance can occasionally affect availability.

If a physical visit is required, it is sensible to confirm the concerned office first. Account-level work is usually handled by the regional or district office that has jurisdiction over the establishment or member, not by the national head office.

What Work Is Handled by EPFO Head Office?

The national head office is responsible for central administration, policy implementation, coordination, finance, human resources, pension policy, compliance, information systems, legal matters, vigilance and other organisation-wide functions.

Individual member claims are generally processed through the field office having jurisdiction over the member’s establishment or account. This is why sending a routine claim-status request directly to Head Office may not be the fastest route.

The head office becomes more relevant for national-level policy matters, formal departmental correspondence, higher administrative issues or grievances that have already moved through the normal field-office process.

How to Contact EPFO for Member Problems

For a typical EPF member, the first step should be the digital service related to the problem. UAN-linked services, passbook access, claim filing and profile-related facilities are available through EPFO portals and, for selected services, through the UMANG app.

For a complaint, EPFiGMS is useful because it creates a grievance reference number and routes the case to the office concerned. Members should keep their UAN, claim ID, employer details and grievance number ready when following up.

EPFO also conducts Nidhi Aapke Nikat outreach programmes in districts. These camps can be useful for members and pensioners who need guidance or grievance assistance without approaching the national headquarters.

Before Visiting or Writing to EPFO Head Office

Before travelling to Delhi or sending documents, identify the correct EPFO office. Keep copies of the UAN, claim details, establishment code, earlier grievance references and supporting documents. Never share a password, OTP, Aadhaar OTP or banking PIN with anyone claiming to be an EPFO official.

EPFO has repeatedly warned members about fraudulent calls. Officials do not ask members to deposit money into personal accounts for releasing PF claims. Using the official helpdesk and portals is safer than relying on phone numbers found on unverified websites.

FAQs

Q. What is the current EPFO Head Office address?

EPFO’s latest official directory lists Plate A, Ground Floor, Office Block-II, East Kidwai Nagar, New Delhi – 110023 as the Head Office.

Q. Why do some EPFO documents still show Bhikaiji Cama Place?

Bhavishya Nidhi Bhawan at 14 Bhikaiji Cama Place was long used as the Head Office address and continues to appear in older documents. Some EPFO wings are also still listed there. Use the address of the specific division when sending official correspondence.

Q. What is the EPFO customer help number?

The central EPFO helpdesk number displayed on current EPFO portals is 14470.

Q. Should I visit the Head Office for a delayed PF claim?

Usually no. Claim-specific issues should first be taken up with the concerned field office or through EPFiGMS. The national Head Office is mainly administrative.

Q. What should I keep ready before contacting EPFO?

Keep your UAN, registered mobile number, claim ID if applicable, establishment details and any previous grievance reference number ready. Do not share passwords or OTPs.