FirstCry is a major Indian retail platform focused on products and services for mothers, babies and children. Operated by Brainbees Solutions Limited, the business began in 2010 and has developed into a multi-channel parenting and retail ecosystem with an online platform, physical stores and a wide product range covering baby care, clothing, toys, feeding, maternity needs and other parenting categories.

Customers may search for the FirstCry head office because of an order, return, refund, store issue, business proposal or formal company matter. FirstCry’s official information places its registered and correspondence office at Rajashree Business Park in Pune. The company also clearly separates customer-care communication from shareholder contacts, which is important because sending a refund complaint to the company-secretary email will not speed up resolution.

FirstCry Head Office Quick Overview

FirstCry Head Office and Customer Contact Details

• Head office: Rajashree Business Park, Survey No. 338, next to Sohrabh Hall, Tadiwala Road, Pune, Maharashtra – 411001.
• Customer service: FirstCry provides customer support through its contact/help system and customercare@firstcry.com.
• Support hours: The official contact page lists customer-care timings as 9:00 AM to 6:00 PM, Monday to Sunday.
• Corporate contact: +91-8482989157 is published in investor information; it should not be treated as the main order-support line.
• Best route: For an order issue, use the customer-care channel with the order ID rather than contacting the corporate/investor desk.

What FirstCry Offers

FirstCry describes itself as a multi-channel platform for mothers’, babies’ and kids’ products. Customers can shop through its online platform and physical retail network. Its product categories extend from newborn essentials and feeding products to clothing, toys, school-related items and maternity products.

The head office supports the business at a company level, but order fulfilment and customer service are handled through dedicated systems. A warehouse or delivery partner may also be involved in the physical movement of an order.

How to Raise an Order Complaint

• Order ID: Keep the exact FirstCry order number ready.
• Product details: Mention the item name, delivery date and whether the issue concerns damage, wrong product, missing item or quality.
• Refund/return: Include the return request number and payment method if a refund is delayed.
• Evidence: Photographs of damaged packaging or an incorrect item can help the support team review the case.

When Is the Pune Head Office Relevant?

Formal corporate correspondence, supplier/business proposals, investor matters and escalated issues may relate to the Pune office. Routine shopping questions should stay within the customer support process because those teams can see order records and return status.

Customers should not travel to the office expecting it to operate like a retail store or return centre. Returns must follow the process shown in the account or help section unless FirstCry specifically provides another instruction.

Customer Safety and Fraud Prevention

Do not share card PINs, OTPs or banking passwords with anyone claiming to process a FirstCry refund. A refund does not require remote access to your phone. Use the order page and official customer-care channels to verify any message about payment, cancellation or return.

Order Support, Store Support and Corporate Matters

FirstCry operates through both online commerce and a physical store network, so the correct contact depends on where the transaction happened. An online order should be handled through the online account and customer-care process. A purchase made at a store may require the store invoice and the relevant store or franchise support route.

Corporate and investor contacts are not designed to process routine returns or missing-item complaints. Using the correct channel helps the team access the transaction record immediately.

Before Requesting an Escalation

Check the order status, return eligibility and promised refund timeline first. If customer care has already provided a ticket or reference number, quote it in every follow-up. For a product-quality issue, describe whether the item was used, opened or damaged on arrival because this can affect the applicable return process.

A concise chronology – order date, delivery date, first complaint date and current status – makes escalation much easier to understand.

FAQs

Q. Can I return a FirstCry order directly at the head office?

Normally no. Returns should follow the return process shown for the order unless FirstCry support gives a specific alternative instruction.

Q. What should I do if a refund is shown as processed but not received?

Check the stated refund timeline, then contact customer care with the order ID, refund reference and original payment method.

Q. Is the company-secretary email suitable for product complaints?

No. FirstCry specifically directs customer grievances such as refunds, returns and products to customer care.

Q. What information helps with a missing-item complaint?

Provide the order ID, package details, delivery date, invoice and photographs of the received package where possible.