Unacademy is an Indian learning platform offering online classes, recorded lessons, test preparation and educational services across a wide range of competitive exams and academic goals. In India, the Unacademy platform is owned and operated by Sorting Hat Technologies Private Limited. Learners usually search for the head office when they need help with a subscription, payment, refund, account access, course issue or a consumer grievance that has not been resolved through normal support.

Unacademy’s current terms, updated in August 2026, list its registered office at Maruti Info-Tech Centre in Domlur, Bengaluru. The platform also provides separate support channels for ordinary learner queries, consumer grievances and legal/content complaints. Using the right email is important because the legal grievance officer is not the first contact for normal subscription or course problems.

Unacademy Head Office Quick Overview

Unacademy Head Office Address

Unacademy’s current platform terms list Sorting Hat Technologies Private Limited at No. 11/1, 12/1, 2nd Floor, Block B, Maruti Info-Tech Centre, Amarjyothi Layout, Intermediate Ring Road, Domlur, Bengaluru – 560071, Karnataka.

This is the registered office for the Indian platform. It is mainly a corporate and legal address, not a substitute for learner support or an offline Unacademy Centre.

Unacademy Contact Number and Support Email

For general learner questions, the official help centre publishes +91 8585858585 for learning-related enquiries. Unacademy’s current terms direct service queries and consumer support to help@unacademy.com.

If a consumer grievance needs escalation, Unacademy also publishes consumergrievance@unacademy.com. The legal@unacademy.com address is intended for legal or content-related grievance functions and should not be used as the first route for a routine course or payment issue.

Unacademy Head Office Timings

Unacademy does not publish the Bengaluru registered office as a walk-in learner-support centre with fixed public counter hours. Most support is delivered through the app, website, help centre, email and callback tools.

Offline Unacademy Centres have their own operating schedules and are separate from the registered office. If a learner has enrolled at a physical centre, centre-specific academic or administrative issues should first be raised there.

How to Raise a Subscription or Payment Complaint

Start with the help centre or help@unacademy.com and include the registered mobile number, subscription details, payment reference and a clear description of the issue. For a refund request, attach the invoice and state the purchase date and product or subscription involved.

If the matter remains unresolved, use the consumer-grievance channel with the earlier support ticket and a short timeline of events. This helps the escalation team review what has already been done.

Consumer Grievance vs Legal Grievance

Unacademy’s terms expressly distinguish ordinary consumer complaints from grievances about unlawful or non-compliant content. Learner subscription, payment and service complaints belong to consumer support, while legal@unacademy.com is for the grievance functions defined in the platform terms.

Sending a routine refund request to a legal inbox can slow the process. Use the support channel that matches the issue.

What Learners Should Keep Ready for Unacademy Support

A learner seeking help should keep the registered mobile number or email, subscription or course name, payment transaction reference, invoice if available, and screenshots that show the problem. For a class-access issue, note the educator or batch, scheduled class and the exact error shown in the app or website. For a payment concern, mention whether the amount was debited, whether access was activated and which payment method was used. These details help support teams distinguish a payment failure from an account-access or content issue.

Unacademy also has offline learning centres and multiple education products, so the correct support route can depend on where the service was purchased. A learner who enrolled through a centre should keep the centre receipt and enrolment details, while an online-platform user should retain the app or website order records. Do not send passwords, OTPs or complete card credentials by email.

The company’s legal grievance contact serves a different purpose from ordinary learner support. Subscription questions, class access, refunds and routine service complaints should begin with the learner-support or consumer-grievance channels. Legal or content-related grievances should use the specific contact designated for those matters. Sending every problem to the legal officer can slow down a simple service request.

FAQs

Q. What should I do if my paid subscription is not visible in my account?

Contact learner support with the registered mobile number, payment proof and invoice or transaction ID. Do not purchase the same subscription again until the payment status is checked.

Q. How should I escalate a refund or billing issue?

First raise it through learner support. If it remains unresolved, send the previous ticket and payment details to the consumer-grievance channel so the case history is clear.

Q. Is the Bengaluru head office the same as an Unacademy offline centre?

No. The registered office is a corporate/legal address. Offline learning centres are separate locations with their own academic and administrative teams.

Q. When should I use legal@unacademy.com?

Use it for the legal or content-related grievance matters described in Unacademy’s platform terms, not as the first address for normal learner support, subscription or payment issues.