The National Bank for Agriculture and Rural Development, better known as NABARD, is India’s apex development financial institution for agriculture and rural development. Its Head Office is in Mumbai’s Bandra-Kurla Complex. The office is relevant for institutional, development, policy, refinance, supervisory, grievance and official correspondence matters rather than everyday retail banking.

NABARD’s official contact page lists the Head Office at Plot C-24, G Block, Bandra-Kurla Complex, Bandra East, Mumbai – 400051. The main published telephone numbers are 022-26539895, 022-26539896 and 022-26539899. Office timings are Monday to Friday, 9:00 AM to 5:00 PM, and the office is closed on public holidays.

Quick Overview

NABARD Head Office Address

NABARD Head Office is located at Plot C-24, G Block, Bandra-Kurla Complex, Bandra East, Mumbai, Maharashtra – 400051. Individual departments may occupy different wings and floors within the same Head Office building, so formal letters should mention the concerned department wherever known.

The Bandra-Kurla Complex address is consistently used in NABARD’s official contact and public-grievance information.

NABARD Head Office Contact Number

NABARD lists 022-26539895, 022-26539896 and 022-26539899 as Head Office contact numbers. For a specialised issue, the institution also publishes department-specific contacts.

General public grievances are handled by the Corporate Planning Department at Head Office. NABARD publishes separate grievance contacts for areas such as customer-service matters relating to institutions under its supervisory role, so the correct channel depends on the subject.

NABARD Head Office Timings

The official Head Office timing is 9:00 AM to 5:00 PM from Monday to Friday. The office remains closed on public holidays. Visitors with a specific institutional or official matter should still contact the concerned department in advance because entry or meetings may require an appointment.

Regional Offices across India handle many state-level matters, and their contacts are separately listed by NABARD.

What NABARD Does

NABARD supports rural credit and development through refinance, institutional development, supervision, infrastructure financing, promotional programmes and other initiatives connected with agriculture and rural livelihoods. It works with banks, governments, financial institutions, producer organisations, development agencies and other partners.

It is not a normal retail bank where individuals open everyday savings accounts or walk in for a personal farm loan. Many schemes supported by NABARD ultimately reach borrowers through banks, cooperative institutions, regional rural banks or other eligible agencies.

Head Office or Regional Office – Which One to Contact?

A state-specific query is often better directed to the NABARD Regional Office for that state. The Mumbai Head Office is most relevant for central departments, national policy, corporate functions and issues specifically assigned to Head Office.

Before writing to Mumbai, check whether the matter concerns a Regional Office, a financing bank or another implementing agency. This avoids unnecessary transfer of the complaint.

Public Grievances and Official Correspondence

NABARD provides a formal grievance mechanism and publishes designated officers for public grievances. A complaint should clearly state the institution involved, location, dates and previous steps taken. Attach only relevant documents and avoid sending unnecessary personal data.

Where the issue actually concerns the service of a commercial bank, cooperative bank or Regional Rural Bank, the appropriate bank grievance system may be the first route. NABARD’s role depends on the nature of the institution and issue.

Useful Tips Before Contacting the Office

Before calling or visiting, note the exact service, department or transaction involved. Keep reference numbers, receipts and dates together so the staff member can understand the issue without repeatedly asking for basic details.

Use only contact information published by the organisation itself or a government source. If a caller asks for an OTP, password, PIN or advance payment merely to register a complaint, end the call and contact the organisation again through its official channel.

Practical Checklist for Faster Resolution

Write down the exact outcome you need before making contact. A short request such as “please confirm the status of this application” or “please review this unresolved complaint” is easier to act on than a long message without a clear request. Keep only the documents that support the issue and arrange them by date.

If you speak to an officer or support executive, note the date, time and reference number generated during the interaction. When following up, quote that reference instead of starting the case from the beginning. For physical submissions, ask for an acknowledgement, receipt or inward number whenever the organisation provides one. This creates a simple record if the matter later needs escalation.

FAQs

Q. Can an individual farmer directly obtain a normal retail loan from NABARD Head Office?

Generally, NABARD works through eligible financial institutions and development programmes rather than functioning like a retail bank branch for direct everyday loans. The relevant bank or implementing agency should be checked for a specific scheme.

Q. Where should a state-specific project query be sent?

Start with the NABARD Regional Office for the state unless the scheme or communication specifically directs you to a Head Office department.

Q. Can a grievance against my commercial bank be sent straight to NABARD?

Use the bank’s own grievance process first. NABARD is not the customer-service authority for every commercial banking dispute.

Q. What should an organisation include in official correspondence to NABARD?

Mention the programme or department, state, reference number, earlier correspondence and a clear contact person. This helps the letter reach the right team.

Q. Is an appointment advisable before visiting the Mumbai Head Office?

Yes. For departmental meetings or project discussions, contacting the concerned official beforehand can prevent an unnecessary visit.