Bank of India is a public sector bank with its Head Office in Mumbai. Customers, investors and members of the public often search for the head-office address when they need a senior grievance contact, corporate correspondence details or the bank’s main board number. Routine banking work such as cash deposits, account servicing, passbook updates and cheque transactions should still be handled through a branch or the bank’s digital channels.

Bank of India identifies its Head Office at Star House, C-5, G Block, Bandra-Kurla Complex, Bandra East, Mumbai – 400051. The head-office reception/board line is 022-6668-4444. BOI also provides national customer-care numbers, including 1800 103 1906 and 1800 220 229, for customer enquiries.

Quick Overview

Bank of India Head Office Address

The Bank of India Head Office is located at Star House, C-5, G Block, Bandra-Kurla Complex, Bandra East, Mumbai, Maharashtra – 400051. BOI official documents also refer to Star House-I and Star House-II for particular departments within the Head Office complex.

When sending a letter, include the name of the department, such as Customer Excellence, Investor Relations or another concerned division. This helps the bank route the correspondence without unnecessary internal delay.

Bank of India Head Office Contact Number

The main Head Office reception/board line is 022-6668-4444. BOI’s customer-care system separately provides toll-free numbers 1800 103 1906 and 1800 220 229. The bank also lists 022-40919191 as a chargeable 24×7 number for customer support.

For account-related matters, calling customer care or the branch is usually more useful than calling the Head Office board line. The board line is mainly intended to connect callers with the appropriate Head Office department.

Bank of India Head Office Timings

Bank of India’s RTI disclosures list the Head Office reception/board-line facility working from 10:00 AM to 5:00 PM. This should not be confused with the operating hours of BOI branches, which can follow banking-day and local schedules.

A customer planning to meet a particular Head Office official should contact the department before travelling. Many grievances can be handled without a physical visit through BOI’s customer-care and complaint channels.

Customer Care and Emergency Banking Support

For common banking enquiries, BOI provides toll-free customer care. Customers can use these channels for help with cards, digital banking and other account-related questions. Lost or compromised cards and suspected unauthorised transactions should be reported immediately rather than waiting for Head Office working hours.

Never disclose an OTP, PIN, CVV or password to a person claiming to be from the bank. Genuine bank staff do not need these credentials to register a complaint.

How BOI Grievance Escalation Works

The first step for most complaints is the concerned branch or customer-care channel. If the issue is not resolved, BOI provides a grievance-redressal hierarchy and nodal officers. Head Office departments become relevant at higher escalation levels or for cases that fall under central functions.

When escalating, quote the earlier complaint number, branch name, account details in masked form where possible, and the dates of previous communication. A short chronology is more useful than sending the same complaint repeatedly without references.

When You Should Visit a Branch Instead

Cash transactions, cheque deposits, KYC updates, passbook work, locker services and many account-specific requests are branch functions. The Mumbai Head Office is not a replacement for the customer’s home branch.

If a branch says that a matter requires higher approval, ask for the correct zonal or Head Office channel rather than travelling to Mumbai without an appointment.

Useful Tips Before Contacting the Office

Before calling or visiting, note the exact service, department or transaction involved. Keep reference numbers, receipts and dates together so the staff member can understand the issue without repeatedly asking for basic details.

Use only contact information published by the organisation itself or a government source. If a caller asks for an OTP, password, PIN or advance payment merely to register a complaint, end the call and contact the organisation again through its official channel.

Practical Checklist for Faster Resolution

Write down the exact outcome you need before making contact. A short request such as “please confirm the status of this application” or “please review this unresolved complaint” is easier to act on than a long message without a clear request. Keep only the documents that support the issue and arrange them by date.

If you speak to an officer or support executive, note the date, time and reference number generated during the interaction. When following up, quote that reference instead of starting the case from the beginning. For physical submissions, ask for an acknowledgement, receipt or inward number whenever the organisation provides one. This creates a simple record if the matter later needs escalation.

FAQs

Q. What should I do first if I notice an unauthorised BOI transaction?

Report it immediately through the bank’s official customer-care or card-reporting channel and block the affected card or digital access where appropriate. Speed is important in fraud cases.

Q. Can the Head Office directly update KYC for my savings account?

KYC servicing is normally handled by the branch or authorised digital process. Contact your branch before approaching the Head Office.

Q. How should I escalate a complaint that my branch has not resolved?

Keep the branch complaint acknowledgement and escalate through BOI’s formal grievance hierarchy. Quote the previous complaint or service-request number at every stage.

Q. Can I send sensitive banking information by ordinary email?

Avoid sending PINs, passwords, OTPs or full card credentials. Use the bank’s secure channels and provide only the information required to identify the case.

Q. What proof should I keep after submitting a written complaint?

Retain a copy of the complaint, supporting documents, delivery proof or inward acknowledgement, and every reference number issued by the bank.