Furlenco is an Indian furniture and lifestyle brand built around flexible access to home furniture. The company began with a furniture-rental model and now offers customers different ways to rent, subscribe to or buy furniture and home products. This approach is aimed especially at urban customers who may move frequently, prefer not to commit to long-term ownership or want the option to change furniture as their needs evolve.

Furlenco is operated by House of Kieraya Limited and its official privacy and corporate information identifies Krishna Annex near Central Silk Board Junction in Bengaluru as its operating office. Customers looking for a universal head-office phone number should be careful: Furlenco’s current official customer-support page emphasises chat, query submission and the Help Centre rather than publishing a single nationwide customer-care phone line.

Furlenco Head Office Quick Overview

Furlenco Head Office and Contact Details

• Office: Krishna Annex, Survey No. 8/12, 9/183, opposite Central Silk Board Junction, Hosur Road, Sector 6 HSR Layout, Bengaluru, Karnataka – 560068.
• Customer email: customercare@furlenco.com.
• Online support: Furlenco’s official contact page offers chat, a query-submission option and a Help Centre.
• Grievance email: grievance@furlenco.com is published for privacy/grievance matters and should not replace normal order support.
• Phone number: Furlenco does not currently present one universal customer-care phone number on its main official contact page.

What Furlenco Does

Furlenco’s model combines furniture rental, subscription and purchase options. Its catalogue is designed for customers who want flexibility in furnishing homes without following a traditional buy-and-keep model for every item. The brand also promotes the ability to change or upgrade furniture over time depending on the plan and product.

Delivery, installation, relocation, subscription and return questions are therefore better handled through account-linked support because the answer can depend on the customer’s city, product and plan.

How to Contact Furlenco for an Order Issue

• Keep the order/subscription ID: Support needs the account-linked reference to find the correct plan.
• Describe the service issue: State whether the problem concerns delivery, installation, maintenance, relocation, return, payment or cancellation.
• Use photos when useful: For damage or installation problems, photographs can make the first review faster.
• Stay in one support thread: Continuing an existing ticket is usually better than opening several separate requests for the same issue.

Furlenco Head Office Timings and Visits

The company does not publish a universal public walk-in schedule for its Bengaluru operating office. It should not be treated like a retail showroom or service pickup point. If a meeting is necessary for a business or formal matter, contact the company first and confirm the correct person and location.

Customers who simply want to see products should use Furlenco’s store locator or official showroom information instead of going to the corporate office.

Before Escalating a Complaint

Collect the order reference, screenshots of the promised service, payment details, dates of earlier support conversations and photographs if the problem concerns the product. State the outcome you are requesting. A concise record is more useful than repeating the entire history in multiple messages.

Delivery, Maintenance and Relocation Requests

Furniture rental and subscription services involve more than a one-time delivery. Customers may later need maintenance, replacement, relocation or pickup. These requests are tied to the specific subscription and city, which is why Furlenco’s account-linked support system is more useful than a generic corporate switchboard.

Before contacting support, note the product, order or subscription ID, current address and preferred service date. If the request involves relocation, confirm whether the destination city is supported and whether any plan-specific conditions apply.

Payment and Subscription Disputes

If a charge appears incorrect, compare it with the subscription plan, invoice and any add-on service or damage assessment. Take screenshots before making changes to the account. When contacting support, identify the exact charge and date rather than saying only that the bill is wrong.

For cancellation, ask for confirmation of pickup, closure and any final amount due. Keep the written closure communication for future reference.

FAQs

Q. Can I walk into the Bengaluru head office to return furniture?

Do not do so unless Furlenco support specifically instructs you. Returns and pickups are scheduled through the service process.

Q. What should I do if a delivery appointment is missed?

Contact the official support channel under the same order and ask for the revised delivery slot and ticket reference.

Q. Is the grievance email the first contact for normal service requests?

No. Use customer support for normal orders. The grievance channel is more suitable when the regular process has failed or for the type of grievance specifically covered.

Q. Can I contact a local Furlenco store instead of headquarters?

For product viewing and local store matters, the relevant store may be more useful. Account-specific rental or subscription issues should still be recorded through official customer support.